Last updated: 5 March 2021
At Art Evince we strive for excellence and thus we want your buying experience to be excellent.
7-day Money Back Guarantee
On every order, we offer all our customers a 7-day no risk money back guarantee. You will not have to pay anything for the return. We will arrange the collection and return shipment of any artwork you purchase from us.
In order for a return to be accepted, the following requirements should be met:
- it has to be less than 7 days since you have received the artwork
- the artwork must be in the same condition as it arrived and in appropriate packaging – ideally in its original packaging
- in order to qualify for a refund, artworks must be carefully readied for return shipment in their original packaging, or if the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes
- it is important therefore that you take care when unpacking received artworks
For artworks that arrived damaged we ask for a photo of the damage to be provided so that the artist can learn more about what went wrong with their particular shipment.
You have 7 days from receipt of the artwork in which to request a return and a further 7 days in which to fulfil it.
If you have any questions, please open a ticket at https://artevince.com/open-ticket or contact us by post:
Art Evince Ltd
16 Electric Parade, Seven Kings Road
IG3 8BY, London